Spinkings Self-Exclusion Options and Durations

Understanding the Self-Exclusion Timeline at Spinkings

Self-exclusion is a formal process that allows you to block access to your gambling account for a set period. At Spinkings, the minimum exclusion period is 24 hours, which is immediately activated upon request. For longer-term controls, you can choose durations of 1 week, 1 month, 6 months, or a permanent lifetime ban. The system does not allow you to cancel the exclusion during the chosen period, so be certain about your selection before confirming through your account settings under “Responsible Gambling.”

Step-by-Step Guide to Activating Self-Exclusion

To begin the exclusion process, log into your account and navigate to the “Responsible Gaming” section located in your profile dropdown. Click on “Self-Exclusion,” then select your desired duration from the dropdown menu (options range from 24 hours to permanent). You must read and accept the terms — specifically acknowledging that you will not be able to access funds or reverse the decision during the exclusion period. After confirming, a confirmation email is sent within 5 minutes. Keep this email as proof of your exclusion. If you do not receive it, check your spam folder or contact support via live chat to verify the block is active.

Required Documents and Account Verification

Before you can initiate self-exclusion, your account must be fully verified. This means you will need to upload a clear copy of a government-issued ID (passport or driver’s license), a recent utility bill or bank statement (dated within the last 3 months) for address proof, and a photo of the debit card used for deposits (with the middle 8 digits obscured for security). The verification team typically approves documents within 24 to 48 hours. If you attempt to self-exclude without a verified account, the system will prompt you to complete the KYC process first. A verified account also ensures that any pending withdrawals are processed before the exclusion locks the account.

• Government-issued photo ID (passport preferred)
• Proof of address (utility bill or bank statement, under 3 months old)
• Photo of payment card (card used for first deposit)
• All documents must be in English or accompanied by a certified translation

Common Problems and Troubleshooting Tips

One frequent issue is users forgetting to log out of active sessions before the exclusion takes effect — the block applies to the account, not the device, so make sure all sessions are ended. Another common problem is attempting to cancel a self-exclusion during the active period. As per the terms, no early reversals are permitted. If you made a deposit just before starting the exclusion and believe the funds were lost, contact support to request a refund of the most recent deposit; they may process it as a goodwill gesture. Lastly, if the self-exclusion button or dropdown is grayed out, clear your browser cache or try using a different browser — this is a known glitch related to saved session data.

Support Channels and Post-Exclusion Steps

If you encounter any difficulties during the self-exclusion process, the support team is available 24/7 via live chat and email. When you contact them, reference “Self-Exclusion Request Issue” in the subject line for faster handling. After your chosen exclusion period ends, you are not automatically re-activated — you must manually contact support or log in and request re-activation. There is a mandatory 24-hour cooling-off period before the account is unblocked. During this time, you can review your gambling history and set deposit limits if you choose to return. For longer-term control, consider combining self-exclusion with permanent deposit caps such as a €50 monthly limit on your preferred payment method (e.g., Skrill or Neteller).

For more details on the full range of responsible gambling controls available, visit Spinkings and review their dedicated policy page.